OUR STORE POLICIES
Things You Need to Know
We founded DeRoiste Natural Beauty Limited with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING AND DELIVERY
DeRoiste Natural Beauty Limited offer standard and next day delivery shipping options. Next day delivery is only applicable for mainland UK orders placed before 12 noon Monday to Friday. We aim to deliver all mainland UK standard delivery orders within 3-5 working days. We are unable to deliver on UK bank holidays and any orders received on a bank holiday should add an extra day to dispatch. Orders already dispatched cannot be cancelled or the delivery address changed.
If you are experiencing any issues with your order, our website, or your delivery, please contact us via email at firstname.lastname@example.org Please quote your order reference number, name, billing address and phone number. We will endeavour to be in touch within 24-48 hours.
Our policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original undamaged packaging. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.